1. Contact the studio
Email [email protected]. Include the game name, app version, device/OS and a short description. A screenshot can help, but remove anything personal. Please do not send passwords, payment details or unnecessary personal documents. We use the information you send to respond to your request.
2. Progress and offline play
Pup Path saves progress on your device. Clearing app data or uninstalling normally removes that local progress. Your OS may have backups or transfer options; we do not operate a cloud-save account or guarantee restoration. Core puzzles work offline; ads and certain external actions need a connection.
3. Ads and rewards
Rewarded ads are optional and depend on ad inventory and connectivity. A reward is granted when the SDK reports the required completion. If a completed offer did not grant the stated reward, describe what happened and the app version. Do not send an advertising password or click another ad to test a problem.
4. Privacy and legal requests
Use the subject “Pup Path privacy request” for privacy matters. See Pup Path's Privacy Policy, Terms of Use and age and family information. The studio website has its own privacy notice.